The Vendor is required to provide of a claims administration company for its rail contractors to provide claims administration services for claims relating to agency commuter rail and freight rail operations railroad liability (RRL) claims, and other claims as may be assigned by agency under $1,000,000.00.
- To provide general claims services, litigation administration and claims investigation in accordance with professional claims management standards and consistent with best practices in the industry and to provide to agency and its rail contractors, claims administration information forms, claims manuals, and other materials for processing claims.
- Claims investigation, claims management, and claims litigation services, to include passenger claims.
- Provide forms, policies and procedures, and/or claims manuals for the administration of claims.
- Provide dedicated Claims Manager(s) to support agency and its rail contractors.
- Actively pursue subrogation on those matters where recovery for losses is possible, upon approval of agency.
- Assume the investigation and/or claims management of any claim(s) that pre-date the contract only upon the specific request of agency.
- Report, track and document all claims/incidents and retain electronic files for each reported claim/incident.
- Maintain and provide, no less frequently than quarterly, updates to the Claims database as it is currently configured, and to generate incident, accrual and settlement reports containing complete profile loss data.
- Provide on-site accident investigation, to include initial field analysis work at the relevant injury/accident site based upon need and an agreed-upon protocol.
- The report shall include, but not be limited to, information on: a) all incidents and claims reported and known to the Contractor, b) accrual reserves, c) settlements d) expense reserves, e) paid expenses, f) paid attorney fees, g) paid advancements.
- Obtain attorney invoices, medical invoices, medical management invoices, and other contractual services invoices related to the administration of claim files, which the contractor will review, approve and process for payment by utilization of the funds deposited into escrow by agency.
- Contract Period/Term: 3 years
- Pre-Proposal Conference Date: April 14, 2025
- Questions/Inquires Deadline: April 21, 2025